More Questions?
Welcome to the 'More Questions' page! Here, I aim to provide you with all the information you need to decide if these training courses are right for you.
Whether you're curious about course content, enrolment procedures, or technical support, you'll find answers to common enquiries here.
If you don't see what you're looking for, feel free to reach out to Gemma directly via the 'Get in Touch' form.
Are these courses for me?
Only you can really decide that, my advice is to have a good read through the site, including the other questions and answers in this section. If you have any remaining queries why not reach out;
Do I need to sit a formal exam?
With some of our courses there is an option to sit a formal exam, but the choice is entirely yours.
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We will provide the information you need to arrange your accredited exam. This will be done via a Microsoft centre and all associated costs will be paid directly to them.
Do I need a Microsoft License?
Yes you do! You might be able to get this for free, as part of a college or university, or via your employer.
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There are various packages available on the Microsoft website and all have a free trial. You can check this out before you join the course; Microsoft 365 Plans
Will you test my progress?
At the end of the course we provide multiple choice exams which will assess your level of knowledge. You can use this for your own sense of achievement or to help prep for a formal exam.
What payments types do you accept?
Payments are taken via the Wix website payment portal. You can pay via paypal, bank or credit card.
Does the course expire?
No, once you have joined you can work through the course at your own pace.
Maybe I already have the required skills?
If you are unsure if you have the skills required why not purchase the 'Test Package' before you buy the course? This will give you an insight into your level of understanding prior to committing to the full test of the course.
Do you offer a multiple course discount?
Occasionally yes. These types of offers will be sent to your via subscription emails and posted on our social media pages so please do keep an eye out!
What are the costs?
If you head to the 'Courses' section you will see all the pricing details. We are continually adding courses.
What's included in the course?
The course is designed that you will be given everything you need.
The documents included are detailed in the individual course sections; Click here.
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You will need a Microsoft licence but how to attain this is explained in the first video once you have joined.
How long does the course take?
Each course is a different length and of course some people need to practice more and watch the labs more than once. Each lab is between 5-15 minutes long.
Can this course be completed on a phone?
All the course content can be viewed on a phone but completing the tasks would be difficult due to the requirement to use the Microsoft suite on such a small screen.
Do I need more than one device?
Having multiple devices or multiple screens does make life easier, but the course can be done on one device, with you pausing the lab video and completing the steps along the way.
Do I only get one choice for the final exam?
The final multiple choice exam is set to allow you 3 attempts - you can do it!
Will you add more courses?
Yes absolutely! We have some ideas in the pipeline already so watch this space!
What's the refund policy?
We hope you are going to love your new course, but if for any reason you decide you would like a refund you can contact us to discuss the situation. The refund policy can be found here.
Can I take each lesson more than once?
Yes, the whole course will be available to you for as long and as you need. There is no limit to how many times you watch the labs or complete the worksheets.
What are the different types of tests?
Included as part of the course are multiple choice exams, to help assess your level of understanding.
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We then provide additional optional tests should you wish to get them. These are priced separately and can be purchased at any time from the 'Courses' page.
Will this help me in my future career?
Microsoft skills boost productivity and job prospects. Excel, Word, and PowerPoint help with data analysis, documents, and presentations—key in any career.
These skills make candidates more competitive and open doors to new opportunities.
Click here for statistics on how.
Will I get a certificate?
At the end of each course you have the option to sit a multiple choice timed exam. If you choose to sit the test, and get above the 70% pass rate you will be emailed a Certificate of Achievement!
What happens once I join?
You will get a welcome email and all the links you need including a participant log in. From here you can navigate to your 'Welcome' page and access the course material.
Will this help me get a job?
Yes, there is lots of evidence that these skills will be attractive to employers. Click here for stats.
Will this look good on my CV?
Yes, there is lots of evidence that these skills will boost your CV. Click here for statistics on how.
Are these classed as Essential Skills?
Yes, using digital tools effectively, (including Microsoft) have been identified as part of the '20 Essential Digital Skills'. Click here for more information.